Imagine a grouping that is always kept up to date with those users whose risk score is high, or a grouping that always contains those users who fell in more than 5 simulations in the last year. Or, a grouping that always contains users who fell in more than 5 simulations in the last year.
Smart groups are always kept up to date by taking into account one or more criteria defined by administrative users. The wide variety of criteria and the ways to combine them make the possibilities unlimited.
The criteria that the administrative user can choose when creating a smart group relate to a wide variety of elements, such as: the user's risk score, their creation or last login date and interactions in campaigns of any type.
The criteria can be combined with each other to meet the needs of the awareness plan administrator. For example, you can create a smart group that always keeps up to date with users who have not completed the assigned content in the last month and also have a high risk score. Once this is done, you can perform targeted awareness actions on these users.
Smart groups allow a professional management of the awareness program supported by Artificial Intelligence.
For example, if we think of an induction process, it is possible to define a smart group with all the users that have been created in the last month. The users that are part of this group can be automatically assigned to one or more awareness campaigns.
In this way we have a ready-made induction process that will be kept active without any administrative effort.
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