Consulting Services

Your cybersecurity awareness program, designed, delivered and measured

Our consulting service supports your organization with tailored solutions, based on the Human Risk Management approach. We measure how people actually behave, define the strategy, run the campaigns and report the results.

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  • Three plans
  • Annual pool of hours
  • Technical and executive reports

The factor nobody trains

62%

of security breaches involve the human factor, according to the Verizon 2026 Data Breach Investigations Report

The figure rose from the 60% reported in the previous edition. Almost every organization already has the tools to train its people. What is usually missing is someone to keep the program running for twelve months.

Deciding who each campaign reaches, what gets measured, what happens with what is measured and what comes next is continuous work, and it rarely has a clear owner inside the organization. That is the work this consulting service takes on.

What changes when the program has an owner

Compliance

Coverage of the cybersecurity regulations and regulatory frameworks that apply to your organization.

Measurable risk

Measurable reduction of the risk of cyberattacks caused by the human factor, with the baseline as the point of comparison.

Behavior

Sustained behavior change in people, holding between one campaign and the next.

Culture

Progressive construction of a security culture across the whole organization.

Four stages

We design and run your awareness program with a structured process that goes from the first measurement through to the correction of the plan.

01

We assess

We establish the initial baseline. We measure how people behave today through simulations and surveys. That first measurement is the objective starting point of the program and makes it possible to compare the progress over time.

02

We diagnose

We analyze the context, the maturity and the specific risks of your organization. From the baseline and the reality of the business, we define the strategy, the priorities and the action plan.

03

We train

We run the program with simulations, learning modules, reinforcement campaigns and activities segmented by profile. We create and maintain the gallery of simulation and awareness content that is relevant to your organization.

04

We measure

We plan the campaigns, measure their results and report on them. We evaluate the risk level of the organization, the groups and the people throughout the project, and we adjust the strategy according to what the results show.

Three plans

Every plan includes an annual pool of consulting hours that your organization uses flexibly according to its needs: campaign reviews, analysis of results, executive reporting, definition of the next steps, adoption support and strategic recommendations.

Basic plan

Compliance

around 22 h a year

For organizations that need to comply with cybersecurity regulations or regulatory requirements.

  • Initial diagnosis and behavior assessment (baseline)
  • Annual induction program for all users
  • Phishing simulations and awareness campaigns
  • Reporting of results and risk metrics
  • Annual strategy review and recommendations
Intermediate plan

Awareness

around 50 h a year

For organizations that want to generate a real and sustained change in the behavior of their users.

  • Everything included in Compliance
  • Higher frequency of simulations and awareness campaigns
  • Reinforcement campaigns segmented by user profile
  • Half-yearly reviews with analysis of the progress and strategic recommendations
Advanced plan

Culture

around 90 h a year

For organizations that aim to integrate cybersecurity as part of their culture, with a program of lasting impact.

  • Everything included in Awareness
  • Targeted simulations (spear phishing) and special campaigns
  • Security culture surveys and organizational maturity analysis
  • Maximum coverage of activities and depth of the program
  • Advanced risk analysis by group and by user with executive reporting

The hours are there to size the support and do not work as a cap that cuts the service once it is used up. If your organization needs more dedication during the year, we talk it through and adjust the service.

What your organization gets

Every plan includes concrete consulting support. These are the deliverables you can expect.

Personalized plan

An awareness plan adapted to the context and the goals of your organization.

Managed campaigns

Management and execution of the simulation and awareness campaigns.

Periodic reporting

Results, risk metrics and progress of the program, at the frequency the plan sets.

Continuous adjustment

Strategic recommendations and adjustment of the program according to what the results show.

Adoption support

Support in the adoption of security best practices across the whole organization.

The content we manage

We maintain a complete gallery of simulation and awareness content that is relevant to your organization, split across three functions.

Assessment

  • Phishing simulations
  • Targeted spear phishing
  • QR code attacks
  • USB Drop
  • Ransomware simulations
  • Knowledge exams
  • Culture surveys

Awareness

  • Interactive learning modules
  • Comics and Manga
  • Videos
  • Video games

Reinforcement

  • Security newsletters
  • Teachable Moments
  • Gamification
  • Nudges, contracted optionally

Content that carries your organization’s face

The content is adjusted by topic and, when it is needed, written from scratch.

Culture

Content for notable dates that captures the interest of the people.

Organization

Topics specific to each company, such as internal news, events or birthdays.

Areas

Content focused on Human Resources, Finance, IT or Sales.

Advanced

Additional catalogs of advanced and industrial cybersecurity content.

Custom catalogs

Development of complete content catalogs tailored to your needs.

Two reports, two readers

We generate reports adapted to the different profiles within your organization.

Technical report

  • Click and compromise rates per simulation
  • Results by user and by group
  • Progress of the behavior over time
  • Detail of the awareness campaigns delivered

Executive report

  • Organizational risk level and its evolution
  • Summary of the status of the program
  • Historical comparison of the results
  • Strategic recommendations for the next period

Frequently asked questions

What is the difference between buying the awareness platform and buying the consulting service?

The platform is the tool the program runs on: content, simulations, audience assignment and reports. The consulting service decides what that tool does during the year and operates it. It establishes the baseline, defines the strategy from the real risk of the organization, schedules and runs the campaigns, interprets the results and adjusts the plan. An organization with someone dedicated to the program can work with the platform alone. The consulting service exists for the ones that have nobody to assign that work to for twelve months. If you are still evaluating the platform, the seven questions worth asking any vendor are in compare security awareness platforms.

What happens if more hours are needed during the year than the plan includes?

The hours in each plan, around 22 a year in Compliance, around 50 in Awareness and around 90 in Culture, are there to size the support and do not work as a limit that cuts the service once they are used up. If the organization needs more dedication during the year, we talk it through and adjust the service accordingly.

What is the baseline and why does the program start there?

The baseline is the first measurement of how the people in the organization actually behave, obtained through simulations and surveys before any training starts. It works as an objective starting point, because without it any later result has no reference to be compared against. With it, the progress of the risk across the program can be read against a number that belongs to the organization rather than against a market average.

Does the consulting service help in responding to a compliance audit?

The consulting service produces the evidence an audit usually asks for on training and awareness: the initial diagnosis, the annual induction program for all users, the record of the simulations and the campaigns delivered, and the reporting of results and risk metrics. The Compliance plan is sized precisely for that goal. The one who rules on compliance is the auditor, and what the service contributes is the material that ruling rests on.

Can we start with Compliance and move to Awareness later?

The three plans are cumulative. Awareness includes everything in Compliance and Culture includes everything in Awareness, so moving from one to the next adds frequency, activities and depth of analysis on top of the same program, without rebuilding it from scratch. The baseline and the campaign history are kept, which is what makes it possible to keep comparing the progress.

Let’s talk about your program

Tell us where your organization stands and we will propose the plan that fits.