In this section, you’ll find detailed information about the minimum requirements your organization must meet to use our platform.
You’ll also find the minimum requirements for extensions associated with SMARTFENSE, such as our Phishing Report Button.
SMARTFENSE is a SaaS platform, which means it requires internet access to function. The minimum required bandwidth is 1MB.
The SMARTFENSE platform must be used on a device with one of the following operating systems, in versions that currently have official support.
SMARTFENSE must be accessed using one of the following web browsers, in versions that currently have official support, for the operating systems mentioned above.
Emails sent by SMARTFENSE must be viewed using an email client that is officially supported by the manufacturer.
In versions without official support, there may be issues with displaying HTML content: Some predefined content from the catalog may not display correctly due to limitations or HTML interpretation in these versions.
Additionally, it is recommended to set up a rule in the email client to always display images in emails sent by SMARTFENSE. This ensures that the email open statistics are recorded correctly.
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For the proper functioning of the Phishing Report Button, the following is required: In versions without official support, functionality may be defective or unavailable due to incompatibilities and lack of updates.
SMARTFENSE does not perform maintenance or guarantee the compatibility of the predefined content in its catalog or its components, such as the phishing report button, with email clients that are not officially supported by the manufacturer.
To play the video games, SMARTFENSE requires the following web browsers:
The platform uses email as the primary means of communication with users (welcome emails, notifications, Phishing and Ransomware simulations, among others). To ensure the correct delivery of these emails, the IP addresses and domains of SMARTFENSE must be added to the organization's whitelist.
Similarly, SMARTFENSE is a SaaS platform. Therefore, for its proper functioning, SMARTFENSE’s browsing domains must be added to the whitelist, both in the browser, browser extensions, and cybersecurity tools.
This is required for the overall proper functioning of the platform.
SMARTFENSE provides all the necessary information to configure whitelists in corporate security solutions. We offer specific guides for the most commonly used tools and various methods for configuring the Whitelist: by IP, by domain, and by headers.
