{"id":30176,"date":"2018-04-17T14:25:14","date_gmt":"2018-04-17T12:25:14","guid":{"rendered":"https:\/\/smartfense.com\/sin-categorizar\/el-mejor-momento-para-que-nuestros-usuarios-aprendan\/"},"modified":"2024-09-27T13:17:24","modified_gmt":"2024-09-27T11:17:24","slug":"the-best-time-for-our-users-to-learn","status":"publish","type":"post","link":"https:\/\/smartfense.com\/en\/blog\/the-best-time-for-our-users-to-learn\/","title":{"rendered":"The best time for our users to learn"},"content":{"rendered":"

When faced with a\u00a0security awareness program<\/a>, it’s very common for security managers to ask the following question:\u00a0What\u2019s the best time for my users to view awareness and training content?<\/i><\/p>\n

While\u00a0there are several valid answers<\/b>, today we\u2019ll analyze one that might seem a little unconventional at first glance:\u00a0\u201cThe best time to do it is when learning a particular topic or idea is easiest for the user.\u201d<\/i><\/p>\n

This answer may sound pretty obvious but also hard to put into practice\u2026\u00a0How do we know when that time is for each user?<\/b><\/p>\n

The Perfect Moment<\/h3>\n

The idea behind this comes from the concept of \u201cTeachable Moments\u201d (or \u201cMomentos Educativos\u201d in Spanish).\u00a0This concept became popular in the field of education in 1952<\/b> with the publication of Robert Havighurst’s book, \u201cHuman Development and Education.\u201d<\/a>
\nRobert explains in his book that\u00a0a person can only learn a particular concept when the timing is right<\/b>. This moment is known as a \u201cTeachable Moment.\u201d According to him,\u00a0unless it’s the right time, learning won\u2019t happen.<\/b><\/p>\n

With this in mind, Robert recommended repeating key points when teaching children to increase the chances of mentioning the concept\u00a0when each child\u2019s teachable moment occurs<\/b>.<\/p>\n

This concept has evolved over time<\/a>\u00a0and has been adapted to the different learning stages people go through over their lives. Additionally,\u00a0ways have been found to detect when a person is in a teachable moment<\/b>, and there are even\u00a0techniques to create those moments<\/b>.<\/p>\n

Creating Teachable Moments in an Awareness Program<\/h3>\n

If we apply these concepts to our awareness programs, we\u2019ll see that a great time to show users which of their daily habits put their information at risk\u00a0is precisely when they are engaging in those unsafe habits<\/b>.
\nLet\u2019s imagine we want to teach a user that it\u2019s unsafe to click on email links without thinking. We could send them a newsletter regularly to remind them, or even provide training on dangerous links,\u00a0which would certainly be beneficial for them<\/b>.<\/p>\n

But if we want to take it a step further, we can use the concept of\u00a0Teachable Moments<\/a><\/b>. What we could do is\u00a0create the right learning moment<\/b><\/i>\u00a0through a Phishing simulation. The moment the user clicks on a dangerous link in our simulation\u00a0would be our induced Teachable Moment<\/b><\/i>, and thus,\u00a0the perfect time<\/i><\/b>\u00a0to present the appropriate training material. This way (according to the theory of Teachable Moments), the training content\u00a0will have a significantly higher retention rate<\/b>\u00a0and result in meaningful learning.<\/p>\n

Conclusion<\/h3>\n

Drawing a parallel to the principle that security should be implemented in layers, I believe education should also be delivered to users in this way. So,\u00a0to the question that started this post, I wouldn\u2019t give just one answer<\/b>, but I would take into account both the concept of Teachable Moments and other equally valid approaches to\u00a0address and influence users’ habit changes from different angles, making the most of each method’s advantages<\/b>.
\nTeachable Moments, in particular,\u00a0are extremely useful because they have a big impact<\/b>\u00a0on users, and\u00a0with the right tools, it\u2019s possible to induce the most relevant learning moments<\/b>\u00a0(clicks on dangerous links, entering data into Phishing forms, downloading malicious files, etc.) and\u00a0teach each user at the moment when they\u2019re most receptive to understanding the lesson<\/b>.<\/p>\n","protected":false},"excerpt":{"rendered":"

When faced with a\u00a0security awareness program, it’s very common for security managers to ask the following question:\u00a0What\u2019s the best time for my users to view awareness and training content? 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