Just days after activating the licenses, Mercadolibre was already launching its first phishing simulations.
The largest e-commerce and fintech company in Latin America found SMARTFENSE to be an intuitive and straightforward platform. This minimized implementation and administration costs.
“The implementation process was super easy. We started using the tool as soon as the licenses were activated, and within weeks, we had created our own custom template and sent out the first simulation.”
Implementation costs are crucial for any organization. A new platform should be a solution, not a problem.
One of SMARTFENSE’s core principles is to save the CISO’s time, ensuring the platform delivers value from day one. That’s why the implementation process is designed to be completed in just a few steps. Additionally, SMARTFENSE is synonymous with closeness.
The close relationship between the client, the integrator partner, and the manufacturer is a key factor. This is why organizations like Mercadolibre can achieve valuable results with minimal effort.
“ The platform is super intuitive and easy to use, making implementation quick, and the SMARTFENSE team provided excellent support.”
Using SMARTFENSE's simulation tools, Mercadolibre can assess its risk level against social engineering. This information is crucial for managing risk and keeping it at an acceptable level for the organization.
“The decision to adopt the tool stemmed from the need to measure our resilience as a company against social engineering attacks. We use the tool to generate simulations that gauge employee awareness of such attacks, enabling us to train them accordingly. ”
As a mature company, Mercado Libre understands the importance of properly managing one of the most significant risks of the past decade. Thus, it understands that annual simulations are insufficient; they need to be periodic.
However, launching periodic simulations in an organization as large as Mercadolibre can be very costly—especially in terms of administration time—if the right tool isn’t available.
"Awareness is a fundamental part of any security strategy, so it’s vital to carry it out effectively and scalably. With SMARTFENSE, we create content tailored to each audience and can evaluate its effectiveness based on employee behavior.”
SMARTFENSE is highly customizable and adapts to the needs of any organization. To achieve more precise measurements, multiple phishing simulation campaigns are launched, each tailored to different audiences. The platform's different user grouping options—such as groups, hierarchical levels, functional areas, and smart groups—make campaign segmentation straightforward.
“With SMARTFENSE, we can create high-quality campaigns with the necessary flexibility to segment them for different audiences. It also provides clear and precise indicators of user behavior, allowing us to take specific actions based on this data.”
Launching campaigns is just one part of the process; interpreting and evaluating the results is also essential. Through risk scoring indicators, heat maps, administrative reports, and identification and exclusion of false positives, SMARTFENSE provides clear and reliable results that directly reveal the organization’s risk level.
"The advantages of using SMARTFENSE were evident from the start, as the tool allowed us to personalize our campaigns and teachable moments based on the latest attack trends, evaluate our employees' behavior and compare it across campaigns.”
Managing social engineering, due to the significant risk it poses, must be an ongoing process in any organization.
It's not enough to conduct a single simulation or to simulate over a specific period. Assessments need to be continuous to ensure that the risk remains at an acceptable level for the organization.
“At Mercadolibre, we will continue to test our employees using the tool, reinforcing awareness among repeat offenders. We believe that every company in the market should conduct security simulations focused on social engineering attacks, given the critical risk posed by a single employee compromising their first line of defense—their password.”
Mercadolibre is the largest e-commerce and fintech technology company in Latin America. It operates in 18 countries across the region and is the most popular e-commerce platform in Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru, Uruguay, and Venezuela. Its model promotes the democratization of buying and selling in Latin America, leveling the playing field for large companies, entrepreneurs, and small sellers. It democratizes commerce by enabling people to list products, sell, and get paid through its platforms.
